{"id":10176,"date":"2026-04-23T16:35:30","date_gmt":"2026-04-23T14:35:30","guid":{"rendered":"https:\/\/ceres-paris.fr\/about\/"},"modified":"2026-10-22T11:44:29","modified_gmt":"2026-10-22T09:44:29","slug":"about","status":"publish","type":"page","link":"https:\/\/ceres-paris.fr\/en\/about\/","title":{"rendered":"About"},"content":{"rendered":"

[et_pb_section fb_built=”1″ custom_padding_last_edited=”on|phone” _builder_version=”4.27.6″ _module_preset=”default” background_color=”#021B20″ custom_padding_tablet=”” custom_padding_phone=”||0px||false|false” global_colors_info=”{}”][et_pb_row _builder_version=”4.27.6″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.27.6″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.27.9″ _module_preset=”default” text_line_height=”173%” header_font=”|||on|||||” header_text_color=”#72AEB8″ header_font_size=”32px” hover_enabled=”0″ header_font_size_tablet=”32px” header_font_size_phone=”22px” header_font_size_last_edited=”on|phone” global_colors_info=”{}” sticky_enabled=”0″]<\/p>\n

C\u00c9RES, a training provider dedicated to the art of elegant customer communication<\/h1>\n

[\/et_pb_text][et_pb_text _builder_version=”4.27.9″ _module_preset=”default” text_text_color=”#DFF0F2″ text_font_size=”24px” text_line_height=”173%” global_colors_info=”{}”]Fran\u00e7ois Pr\u00e9vot worked with leading luxury houses before founding C\u00c9RES. A practical approach to making the art of saying the right thing a standard across your team[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.27.6″ _module_preset=”default” background_color=”#001518″ background_image=”https:\/\/ceres-paris.fr\/wp-content\/uploads\/2026\/04\/Group-2-2.svg” background_size=”custom” background_image_width=”55%” background_position=”center_right” global_colors_info=”{}”][et_pb_row custom_padding_last_edited=”on|phone” _builder_version=”4.27.6″ _module_preset=”default” custom_padding=”||100px||false|false” custom_padding_tablet=”||100px||false|false” custom_padding_phone=”0px||0px||true|false” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.27.6″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.27.9″ _module_preset=”default” text_line_height=”173%” header_2_font=”Satoshi bold||||||||” header_2_text_color=”#DFF0F2″ header_2_font_size=”24px” global_colors_info=”{}”]<\/p>\n

Our founding belief: the art of saying the right thing can be learnt<\/h2>\n

[\/et_pb_text][et_pb_text _builder_version=”4.27.9″ _module_preset=”default” text_text_color=”#DFF0F2″ text_line_height=”173%” global_colors_info=”{}”]The difference between an exceptional sales adviser and a hesitant team is rarely a matter of talent. Years spent leading teams in the finest luxury houses lead to one certainty: it is about passing on knowledge and expertise. Everything lies in the detail: the choice of words, the right tone, the poise in one\u2019s manner. <\/p>\n

This elegance in customer relationships is a skill that can be learnt and refined until it becomes second nature. C\u00c9RES was born from this belief. The difference it makes, day to day:
\n\u2022 new-found confidence with even the most discerning clientele
\n\u2022 one consistent brand voice, shared by the whole team
\n\u2022 composure when a situation takes an unexpected turn.[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row custom_padding_last_edited=”on|phone” _builder_version=”4.27.6″ _module_preset=”default” custom_padding=”||100px||false|false” custom_padding_tablet=”||100px||false|false” custom_padding_phone=”||0px||false|false” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.27.6″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.27.9″ _module_preset=”default” text_line_height=”173%” header_2_font=”Satoshi bold||||||||” header_2_text_color=”#DFF0F2″ header_2_font_size=”24px” global_colors_info=”{}”]<\/p>\n

Fran\u00e7ois Pr\u00e9vot, founder of C\u00c9RES<\/h2>\n

[\/et_pb_text][et_pb_text _builder_version=”4.27.9″ _module_preset=”default” text_text_color=”#DFF0F2″ text_line_height=”173%” global_colors_info=”{}”]<\/p>\n

Gucci in Paris, Gucci in London, Moncler in Paris: Fran\u00e7ois Pr\u00e9vot has managed boutiques where exacting service standards are non-negotiable.<\/p>\n

There, he trained international teams and learnt, day after day, what truly makes a difference in customer relationships. His belief: lengthy, theory-based training no longer meets the realities of frontline work.
He therefore designs short, immersive modules that fit into teams\u2019 day-to-day work. Luxury retail expert and certified e-learning designer.<\/p>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row custom_padding_last_edited=”on|phone” _builder_version=”4.27.6″ _module_preset=”default” custom_padding=”||6px||false|false” custom_padding_tablet=”||100px||false|false” custom_padding_phone=”||0px||false|false” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.27.6″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.27.9″ _module_preset=”default” text_line_height=”173%” header_2_font=”Satoshi bold||||||||” header_2_text_color=”#DFF0F2″ header_2_font_size=”24px” global_colors_info=”{}”]<\/p>\n

Our values<\/h2>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_5,1_5,1_5,1_5,1_5″ _builder_version=”4.27.8″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”1_5″ _builder_version=”4.27.8″ _module_preset=”default” global_colors_info=”{}”][et_pb_blurb use_icon=”on” font_icon=”||divi||400″ image_icon_width=”40px” _builder_version=”4.27.9″ _module_preset=”default” body_font=”|700|||||||” body_font_size=”22px” text_orientation=”center” global_colors_info=”{}”]Exacting standards[\/et_pb_blurb][\/et_pb_column][et_pb_column type=”1_5″ _builder_version=”4.27.8″ _module_preset=”default” global_colors_info=”{}”][et_pb_blurb use_icon=”on” font_icon=”||fa||900″ image_icon_width=”40px” _builder_version=”4.27.9″ _module_preset=”default” body_font=”|700|||||||” body_font_size=”22px” text_orientation=”center” global_colors_info=”{}”]Elegance[\/et_pb_blurb][\/et_pb_column][et_pb_column type=”1_5″ _builder_version=”4.27.8″ _module_preset=”default” global_colors_info=”{}”][et_pb_blurb use_icon=”on” font_icon=”||fa||900″ image_icon_width=”40px” _builder_version=”4.27.9″ _module_preset=”default” body_font=”|700|||||||” body_font_size=”22px” text_orientation=”center” global_colors_info=”{}”]Attention to detail[\/et_pb_blurb][\/et_pb_column][et_pb_column type=”1_5″ _builder_version=”4.27.8″ _module_preset=”default” global_colors_info=”{}”][et_pb_blurb use_icon=”on” font_icon=”||fa||900″ image_icon_width=”40px” _builder_version=”4.27.9″ _module_preset=”default” body_font=”|700|||||||” body_font_size=”22px” text_orientation=”center” global_colors_info=”{}”]Sharing expertise[\/et_pb_blurb][\/et_pb_column][et_pb_column type=”1_5″ _builder_version=”4.27.8″ _module_preset=”default” global_colors_info=”{}”][et_pb_blurb use_icon=”on” font_icon=”||fa||900″ image_icon_width=”40px” _builder_version=”4.27.9″ _module_preset=”default” body_font=”|700|||||||” body_font_size=”22px” text_orientation=”center” global_colors_info=”{}”]Respect[\/et_pb_blurb][\/et_pb_column][\/et_pb_row][et_pb_row custom_padding_last_edited=”on|phone” _builder_version=”4.27.6″ _module_preset=”default” custom_padding=”64px||100px||false|false” custom_padding_tablet=”||100px||false|false” custom_padding_phone=”||0px||false|false” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.27.6″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.27.9″ _module_preset=”default” text_line_height=”173%” header_2_font=”Satoshi bold||||||||” header_2_text_color=”#DFF0F2″ header_2_font_size=”24px” global_colors_info=”{}”]<\/p>\n

Our customer service training<\/h2>\n

[\/et_pb_text][et_pb_text _builder_version=”4.27.9″ _module_preset=”default” text_text_color=”#DFF0F2″ text_line_height=”173%” global_colors_info=”{}”]C\u00c9RES designs e-learning programmes in customer service, tailored to your sector: luxury, retail, hospitality and restaurants. Each learning programme is made up of short, immersive modules: real-life frontline scenarios, practical activities and immediate feedback. <\/p>\n

Not theory, but learning by doing. Our training is created by learning designers and industry experts.[\/et_pb_text][et_pb_text content_tablet=”Demander une d\u00e9mo<\/a> D\u00e9couvrir nos parcours<\/a>” content_phone=”Demander une d\u00e9mo<\/a><\/p>\n

\n D\u00e9couvrez le catalogue<\/a>” content_last_edited=”on|phone” _builder_version=”4.27.9″ _module_preset=”default” text_font=”Satoshi bold||||||||” text_line_height=”173%” link_font=”|600|||||||” link_font_size=”16px” header_3_line_height=”40px” text_orientation=”center” global_colors_info=”{}”]<\/p>\n

Request a demo<\/a><\/p>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row custom_padding_last_edited=”on|phone” _builder_version=”4.27.6″ _module_preset=”default” custom_padding=”||100px||false|false” custom_padding_tablet=”||100px||false|false” custom_padding_phone=”||0px||false|false” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.27.6″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.27.9″ _module_preset=”default” text_line_height=”173%” header_2_font=”Satoshi bold||||||||” header_2_text_color=”#DFF0F2″ header_2_font_size=”24px” hover_enabled=”0″ global_colors_info=”{}” header_2_font_size_last_edited=”on|phone” header_2_font_size_phone=”21px” sticky_enabled=”0″ header_2_font_size_tablet=”24px”]<\/p>\n

Who do we work with ?<\/h2>\n

[\/et_pb_text][et_pb_text _builder_version=”4.27.9″ _module_preset=”default” text_text_color=”#DFF0F2″ text_line_height=”173%” global_colors_info=”{}”]C\u00c9RES supports businesses that use customer experience to set themselves apart: luxury houses, premium retailers, hotels and restaurants. Our training is designed for:
\n\u2022 sales advisers in luxury boutiques and premium retail;
\n\u2022 hotel receptionists and concierge teams;
\n\u2022 restaurant service teams and ma\u00eetres d\u2019h\u00f4tel;
\n\u2022 front-of-house staff;
\n\u2022 line managers;
\n\u2022 schools and training providers wishing to incorporate this content into their programmes. <\/p>\n

Whatever the brand, the same standard applies: choosing the right words should become second nature to every team member.[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row custom_padding_last_edited=”on|phone” _builder_version=”4.27.6″ _module_preset=”default” custom_padding=”||20px||false|false” custom_padding_tablet=”||100px||false|false” custom_padding_phone=”||0px||false|false” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.27.6″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.27.9″ _module_preset=”default” text_line_height=”173%” header_2_font=”Satoshi bold||||||||” header_2_text_color=”#DFF0F2″ header_2_font_size=”24px” global_colors_info=”{}”]<\/p>\n

What our clients say about us<\/h2>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_3,1_3,1_3″ _builder_version=”4.27.8″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”1_3″ _builder_version=”4.27.8″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.27.9″ _module_preset=”default” hover_enabled=”0″ global_colors_info=”{}” sticky_enabled=”0″]<\/p>\n

\u00ab Helping people become accomplished sales advisers or responsible store managers who engage and motivate their teams is something C\u00e9res and its founder, Fran\u00e7ois Pr\u00e9vot, do wonderfully. Retail and service are in his DNA! \u00bb<\/p>\n

Alexandre Fauvet
CEO, Le Coq Sportif \u00b7 formerly CEO of Fusalp<\/p>\n

[\/et_pb_text][\/et_pb_column][et_pb_column type=”1_3″ _builder_version=”4.27.8″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.27.9″ _module_preset=”default” global_colors_info=”{}”]\u00ab I particularly appreciated the practical approach to the codes of luxury, professional conduct and customer relationships. The advice can be put into practice immediately in store and helps you better understand the demands of the sector. \u00bb<\/p>\n

Isabelle Quinquis
\nLearner, Luxury Customer Service Programme[\/et_pb_text][\/et_pb_column][et_pb_column type=”1_3″ _builder_version=”4.27.8″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.27.9″ _module_preset=”default” hover_enabled=”0″ global_colors_info=”{}” sticky_enabled=”0″]<\/p>\n

\u00ab C\u00c9RES transforms soft skills into practical, memorable behaviors through short, immersive learning formats. \u00bb<\/p>\n

Shawn Hiltz
Strategy and management consultant<\/p>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.27.9″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.27.9″ _module_preset=”default” global_colors_info=”{}”][et_pb_text content_tablet=”Demander une d\u00e9mo<\/a> D\u00e9couvrir nos parcours<\/a>” content_phone=”Demander une d\u00e9mo<\/a><\/p>\n

\n D\u00e9couvrez le catalogue<\/a>” content_last_edited=”off|desktop” _builder_version=”4.27.9″ _module_preset=”default” text_font=”Satoshi bold||||||||” text_line_height=”173%” link_font=”|600|||||||” link_font_size=”16px” header_3_line_height=”40px” text_orientation=”center” hover_enabled=”0″ global_colors_info=”{}” sticky_enabled=”0″ text_font_size_last_edited=”on|phone” text_font_size_phone=””]View reviews on Google<\/a>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row custom_padding_last_edited=”on|phone” _builder_version=”4.27.6″ _module_preset=”default” custom_padding=”91px||100px||false|false” custom_padding_tablet=”||100px||false|false” custom_padding_phone=”||0px||false|false” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.27.6″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.27.9″ _module_preset=”default” text_line_height=”173%” header_2_font=”Satoshi bold||||||||” header_2_text_color=”#DFF0F2″ header_2_font_size=”24px” global_colors_info=”{}”]<\/p>\n

C\u00c9RES at a glance<\/h2>\n

[\/et_pb_text][et_pb_text _builder_version=”4.27.9″ _module_preset=”default” text_text_color=”#DFF0F2″ text_line_height=”173%” global_colors_info=”{}”]\u2022 Founded in 2020
\n\u2022 Qualiopi-certified
\n\u2022 Training tailored to your sector and expectations, available in several languages
\n\u2022 100% of learners recommend C\u00c9RES training
\n\u2022 A completion rate of 96%
\n\u2022 Exceptional partners: Depech’Mode Paris, Fusalp, Restaurant Thiou[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row custom_padding_last_edited=”on|phone” _builder_version=”4.27.6″ _module_preset=”default” custom_padding=”||100px||false|false” custom_padding_tablet=”||100px||false|false” custom_padding_phone=”||0px||false|false” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.27.6″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.27.9″ _module_preset=”default” text_line_height=”173%” header_2_font=”Satoshi bold||||||||” header_2_text_color=”#DFF0F2″ header_2_font_size=”24px” global_colors_info=”{}”]<\/p>\n

Make the art of saying the right thing your team\u2019s standard<\/h2>\n

[\/et_pb_text][et_pb_text _builder_version=”4.27.9″ _module_preset=”default” text_text_color=”#DFF0F2″ text_line_height=”173%” custom_margin=”||61px|||” global_colors_info=”{}”]A structured, engaging and measurable programme. It streamlines onboarding, aligns service practices and strengthens the sense of belonging. It all starts with a conversation: your priorities, your teams, your brand culture.[\/et_pb_text][et_pb_text content_tablet=”Let\u2019s talk about your teams <\/a> D\u00e9couvrir nos parcours<\/a>” content_phone=”Let\u2019s talk about your teams <\/a><\/p>\n

\n Discover the catalog<\/a>” content_last_edited=”on|phone” _builder_version=”4.27.9″ _module_preset=”default” text_font=”Satoshi bold||||||||” text_line_height=”173%” link_font=”|600|||||||” link_font_size=”16px” header_3_line_height=”40px” text_orientation=”center” global_colors_info=”{}”]<\/p>\n

Let\u2019s talk about your teams <\/a><\/p>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"

C\u00c9RES, a training provider dedicated to the art of elegant customer communicationFran\u00e7ois Pr\u00e9vot worked with leading luxury houses before founding C\u00c9RES. A practical approach to making the art of saying the right thing a standard across your teamOur founding belief: the art of saying the right thing can be learntThe difference between an exceptional sales […]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"class_list":["post-10176","page","type-page","status-publish","hentry"],"yoast_head":"\nC\u00c9RES | The Right Words, Elegantly Expressed | About Us<\/title>\n<meta name=\"description\" content=\"Meet C\u00c9RES Developing People, a Qualiopi-certified customer service training provider founded by a luxury expert. 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